Frequently Asked Questions
When will my package arrive?
We will ship out your package on the next business day. In general shipping takes anywhere from 2-3 business days after the shipping company receives the package from us.
Who do you partner with? Where do you get your products?
We have partnerships with great wholesalers and small businesses that allow us to sell products that are unique in nature. Many of our items won't be found at your usual internet retailer. We strive to keep our prices low while providing quality preparedness goods. We supplement our line up of new items with gently used military surplus to provide you with the best overall value when outfitting your family with readiness products.
I see you sell a variety of military surplus items. How do I know what condition an item will be in?
We go through and inspect every military surplus item here at Eaglebrook Readiness Supply. Every item is fully functional and we will not sell you a piece of equipment that couldn’t be issued to a soldier, sailor, airman, or marine because of a defect. Pictures of the item will be representative of the condition of the item that you will receive.
We grade each piece of equipment that is fully functional based upon its level of wear and price those items based upon their condition. PLEASE SEE GRADING SCALE BELOW
NEW – Brand new with tags (generally non-military surplus items)
EXCELLENT - means it is in a new condition. It may never have been issued, or if it has, you can’t tell that it was issued. There won’t be any fading or stains on the product from use.
GOOD - means it is in great condition. While it clearly has been issued, there aren’t any major stains or signs of degradation. There may be some fading of emblems or of the camouflage pattern.
USED - means it is fully functional, but has clear signs of being issued and used in the field. Potential for rough edges, stains from dirt, miniscule holes, and fading of camouflage.
UNSERVICEABLE (Military term for destroyed gear) – WE DON’T SELL, THOSE ITEMS ARE THROWN OUT.
If I am interested in a specific military item, can you find it for me?
We just might be able to. We are constantly searching for new items to add to our store and we can see if we can help connect you with the military surplus item you are looking for? That said, we don't sell weapons...so if you are in the market for a tank you are going to have to look elsewhere.
I see you have items that look civilian in nature but are listed as military surplus. Why is that?
Great question. The Department of Defense doesn't always purchase pure military items, and will procure items to meet specific mission requirements from civilian manufacturers. Often we will acquire items like harsh weather clothing that is 100% available to civilians, but was no longer needed by the military for a specific purpose and was turned in.
Why do you sell military surplus items?
One of the great things about military surplus items is that they are rugged, made in the USA products, that perform to the highest levels. That said, they don't have the price tag of similar items that you could find at the sporting goods store. We know what it is like to live on a budget, but also desire the best products we can afford to live a ready life. Military surplus items exceed the ability to do the job for campers, hunters, students, and parents for less than half the price of similar civilian products.
What kind of guarantee do you offer?
We want you to be satisfied with your purchase. We grade the quality of our military surplus items (see descriptions above) and won't sell an item if it is not fully functionable. That said, if you have an issue with your order, please reach out to us via the contact us link on our main page and we will fix the situation. We sell quality gear at fair prices and we stand by that pledge.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at info@eaglebrookready.com.
If your return is accepted, we’ll send you a return shipping label (shipping return costs will be deducted from your refund), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@eaglebrookready.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@eaglebrookready.com.